LOL! Well... LJ is BMC Support, you just got to the upper levels through a different channel :)
On Wed, Jun 14, 2017 at 1:49 PM, Joel D Sender <[email protected]> wrote: > ** > > Everyone, > > LJ pointed me to the hidden log file location – something BMC Support > couldn’t do. > > BMC now has the logs. > > > > Yes I did use a password in the User form. > > I re-typed the passwords each time. > > Only one upgrade was run at a time (at least an hour a part) > > I’ll check the Remedy Application Service password, but the error was on > the Admin User. > > > > And the winner is Raj Hiremath from BMC who suggested restarting the AR > Server! > > The upgrade is now in motion. > > > > Thank you all for responding! > > Once again, the ARSlist came thorough!! > > *Joel* > > Joel Sender * [email protected] > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, June 14, 2017 9:09 AM > *To:* [email protected] > *Subject:* Re: v.9.1.3 upgrade fails > > > > ** > > The install log files are typically stored in a hidden temp directory > under the profile of the user running the installer, typically something > like > > > > c:\Users\<UserName>\AppData\Local\Temp > > > > or somewhere similar on Windows machines....typically /tmp on > unix/linux.... > > > > On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender <[email protected]> > wrote: > > ** > > I’ve got a ticket at BMC for this, but I thought the ARSlist might have > some insight: > > > > I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). > > Both versions complain that the ‘AR System Server Admin’ user fails > authentication. > > I’ve verified that ‘Demo’ and my ID can login to the server with the same > passwords entered into the upgrade dialog. > > > > BMC support has requested LOG files from the install, but after > extensively searching the disk, no log files are found. > > > > Anyone bump into this before? > > Thanks, > > *Joel* > > Joel Sender * [email protected] > > > > > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> > > Virus-free. www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
