Hello All,
We are hiring two remedy administrators. One with a SECRET and one with a TS/SCI. If interested, please forward your resume to [email protected] See below: Remedy Administrator, Mid Key Role: Manage, configure, and maintain BMC Remedy v9.x ITSM Suite of tools, including MyIT and SmartIT and BMC Discovery. Configure Remedy Change Management, including approval routing and processes and predefined change tasks for appropriate groups. Install and configure Remedy Asset Management and CMDB integrated with BMC Discovery and other discovery tools, including SCCM and NetBrain. Implement Remedy knowledge management and integrate it with MyIT and SmartIT, giving users and technicians the ability to search for potential solutions to issues. Implement and update MyIT and SmartIT for the user community. Provide administration of all Remedy production, staging, and development environments, including user account creation and management of permissions. Maintain responsibility for all system documentation and user support. Basic Qualifications: -Experience with Remedy 9.x ITSM Suite and BMC Discovery -Knowledge of ITIL -Ability to administer and configure Remedy 9.x ITSM Suite -TS/SCI clearance -HS diploma or GED Additional Qualifications: -ITIL Foundations v3 Certification ***** REMEDY System Administrator Key Role: Join a dynamic team providing a variety of systems engineering, maintenance, and information systems support to a National Capital Region client. Provide first and second tier support to end users for either PC, server, or mainframe applications or hardware, and monitor and maintain installed communication and computer systems. Perform system administration functions, specifically BMC REMEDY application administration and interface with the team and client to design, implement, and maintain BMC REMEDY ticketing system. Perform system administration of BMC REMEDY software, supporting servers, and associated command and control servers and workstations. Integrate desktop and server hardware and software and monitor the status and performance of classified and unclassified LANs. Develop, maintain, and review diagrams and schematics, develop, and maintain databases. Basic Qualifications: -5+ years of experience with IT or computer information systems -2+ years of experience with BMC REMEDY software -2+ years of experience with Windows server OS -Knowledge of networking concepts and technologies -Ability to perform hardware and operating system troubleshooting -Secret clearance required -HS diploma or GED required -DoD 8570 IAT Level II Certification or ability to obtain certification within 90 days of hire Additional Qualifications: -Experience with Microsoft -Experience with networking devices and operating systems -Knowledge of BMC Remedy implementation and usage -Ability to complete projects and tasks with minimal supervision -CompTIA or Microsoft Certification preferred _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
