https://docs.bmc.com/docs/display/public/itsm91/Configuring+Email+Rule+Engine
On Thu, Jul 6, 2017 at 9:01 AM, Brittain, Mark <[email protected]> wrote: > ** > > Hi All > > > > I have heard a rumor that in v9 any incoming email with a valid INC, CHG, > WO number in the subject line will, create a work log record to the related > ticket. Doesn’t seem to work on my v9 dev system. Had to build a custom > process in my 7.6 system, be nice if I don’t replicate what I did in 7.6. > Does anyone know where I can find some documentation on this? > > > > Thanks > > Mark > > > > *Mark Brittain * | Senior Systems Engineer | 315.634.9337 > <(315)%20634-9337> > > 125 Elwood Davis Road | Syracuse NY 13212 > > *[image: new_spectrum]* > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
