https://communities.bmc.com/thread/105590?start=0&tstart=0
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Thursday, July 6, 2017 11:02 AM To: [email protected] Subject: [Non-DoD Source] v9 - Incoming email and worklogs ** Hi All I have heard a rumor that in v9 any incoming email with a valid INC, CHG, WO number in the subject line will, create a work log record to the related ticket. Doesn't seem to work on my v9 dev system. Had to build a custom process in my 7.6 system, be nice if I don't replicate what I did in 7.6. Does anyone know where I can find some documentation on this? Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
