Hi Abhi, It is possible but you need to push the incident status along with worklog update in HPD:WorkLog. So as soon as activelink push worklog entry to HPD:Worklog, You just need to pass Status in a custom field.
After that you can map it in WebService SetField action in filter. Regards, Jayesh Sent from my Windows 10 phone From: Abhi$hek Sent: 18 July 2017 10:27 AM To: [email protected] Subject: Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service? ** Can we achieve it with the help of single filter only so as to accommodate both status as well as worklog update towards third party. On 18-Jul-2017 8:06 AM, "Suresh Loganathan" <[email protected]> wrote: ** Hello Abishek, Can you please create a 2 filter based on the 3rd party wsdl. One filter related to HPD:HELP DESK and another one for HPD:WORK LOG. Regards, Suresh L On 17 Jul 2017 6:24 p.m., "Abhishek Anand" <[email protected]> wrote: Hi Experts, Please could you assist in designing the flow for below scenario in Remedy 8.1.02:- How to send the Incident Work log, Status ...etc updates to third part via web service? Early response will be highly appreciated. Cheers, AA. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
