Hi All If a user creates a Change with the Change Type as Normal and the later tries to update the Change Type to Emergency, on save, the Change Type reverts Normal and they get the following warning
"This change request has been updated since it was opened and will be refreshed (ARWARN 45538)" BMC said this is covered under SW00417660 and gave me one active link to change which basically changes the run if statement. Can't find any info on the SW. Currently the active link runs if z1D Char19 is not null. There is earlier workflow that on save sets "EMERGENCY CHANGE" in z1D Char19. So my gut is telling me there should be more to this than just change the message criteria. Any input would be greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 [new_spectrum] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
