Since I did a Rapid Results at BMC it need three things to be successful. Was it sold properly Was there a good project plan As you stated was there a knowledgeable consultant doing the work.
-----Original Message----- From: Lee Cullom <lee.cul...@northcraftanalytics.com> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Aug 18, 2017 11:39 am Subject: Re: ARS Wikipedia page ** Tim – Good point on Rapid Results… it was unbelievably popular. Such a good idea. Customers always would come back for more services later anyway. I heard complaints about Rapid Results over the years (not from customers, but Remedy people) which can essentially be summed up as, “15 days just isn’t enough for a full implementation, the customer will just end up being dissatisfied and need to come back to the well for more services later.” My response to that would be… Fine, but they paid like 30K. Now, you would pay 150K for someone to come in and configure the application administration functions… and the customer STILL comes back. Also – there are people on this list (including yourself most likely Tim) that can actually still do a 15-day implementation of BMC Remedy ITSM. It ain’t that hard. It just seems that way to people who haven’t been around it that long. Our software is infinitely more complex to implement. And, it’s 3 days per module. All you need is experienced people. That’s it. The experienced consultants (as everyone here well knows) rarely (there are exceptions of course) work for the manufacturer. RARELY. This applies to ServiceNow too. Seeing those implementations is hilarious. It’s like I’m in a time machine… being transported back to 1999… and seeing a Help Desk 4.0 implementation. And customers think that it’s amazing. Unless they have been around for a while. History does matter, but the issue is that you have ever-changing people at corporations. Still… It’s a fun gig! I’d have it no other way. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 |http://www.northcraftanalytics.com Main - (678) 664-ITSM What is Northcraft Analytics?Find out in 87 Seconds. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell Sent: Wednesday, August 16, 2017 9:38 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wikipedia page ** Good point Joe. As a mentor told me long ago….the bread and butter is not in the packaged COTS suites. That’s the gravy. Those ITSM packages are available by numerous companies and is like the flavor of the day. The real test is in how you can integrate a robust automation engine into the other aspects of your IT world and get that embedded. That’s where longevity happens. So if you can automate your organization’s OTHER IT processes using ARSystem….you are doing yourself a favor and extending your usefulness. Plus…not every company can afford the full ITSM Suite as currently marketed by BMC. If they went back to the old lessons learned and profits realized in the Rapid Results days and delivered a scaled down “lite” version of ITSM…call it, oh, I don’t know…Helpdesk :-)….they would gain some extra revenue and traction. /tp From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Joe D'Souza Sent: Wednesday, August 16, 2017 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wikipedia page ** Having learnt some development in the SNOW platform, I agree, that the ARS has much more richer development and more importantly customization capabilities when compared to SNOW. The downslide can mostly therefore be attributed to BMC not acknowledging the power in its own hands with a development tool like the ARS and focusing only on its ITSM offerings. I wish I could say it is never too late to turn around but it just may be too late to do that now having lost as much of its customers to SNOW as it already has.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Warren R. Baltimore II Sent: Monday, August 14, 2017 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wikipedia page ** I think we can probably assume this is just inline with the decision way back when to not market the ARSystem by itself. Greatest mistake they ever made (IMHO). BMC has turned Remedy ITSM into bloat ware. One of the many reasons so many organizations are making the jump to SNow. I still say ARSystem is the superior platform. On Mon, Aug 14, 2017 at 12:27 PM, Jason Miller <jason.mil...@gmail.com> wrote: ** I noticed the edit said they were done by a profile that indicated it was a BMC employee but I figured that was fake info. WOW! Let's see where the wild ride takes us now... Of course we will probably be left to speculate and come up with our own theories for the foreseeable future; which is always fun. On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing <lj.longw...@gmail.com> wrote: ** Interesting....I just contacted someone internal to BMC and he is the person that made the edits, per instructions of someone at BMC....apparently part of a 'revamp' effort....I guess we'll need to see what ends up coming out of it..... On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <warrenbaltim...@gmail.com> wrote: ** It's a BMC employee making the edits.... On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing <lj.longw...@gmail.com> wrote: ** Don't you just love wiki's...able to be edited by anyone... On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller <jason.mil...@gmail.com> wrote: ** Either Wikipedia knows something we don't, that AR System is no longer being sold, or this is a reflection of BMC's "Remedy is only a means to ITSM" approach for many years. I guess there is one other option, the ARS article was submitted for deletion by a SNOW employee. https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System Jason _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
