We're running everything here on AWS for our servers and RDS for our DB here. So far, it's been running good and gives us full control over everything - which can be a good thing or bad thing!
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Tuesday, September 5, 2017 5:23 AM To: [email protected] Subject: Re: Remedy Hosting ** Think of AWS as a virtual data center that just isn't on premise. Any infrastructure you build there, you own, including security, performance etc... so it's the same as doing an on prem install.. you're just building the servers on AWS. Remedy as the app itself is not built to take advantage of a lot of the features that AWS offers as far as auto scaling etc... but you may be able to leverage that when setting up the web server layers. RoD is simply SaaS so you are bound by BMC's change control policies. They are there so you don't screw with core infrastructure and direct DB access as BMC is on the hook to provide uptime. In fact the only SLA BMC has with the customer is for uptime so they take it very seriously. If you plan to move to Smartit and MyIT, RoD makes sense. If you have custom apps where you've written optimal code, you can run it by BMC but prob easier to just deploy in AWS. At the very least you can take advantage of AWS's DR capabilities by hosting it out of their Virginia and Oregon data centers. On Mon, Sep 4, 2017 at 10:39 PM Joe D'Souza <[email protected]<mailto:[email protected]>> wrote: ** I can’t say much about the costs either, but can see one soft advantage over RoD. RoD has a couple of operational level disadvantages wherein you are not permitted without seeking the express approvals from the RoD team to allow workflow that contains Direct SQLs and Run Process actions. While this is possible on RoD, one requires to go through the hurdles of seeking those mandatory required approvals without which those pieces of workflow containing those two types of actions will not be promoted to production. Chances are AWS may not care about that.. From the best of my knowledge, BMC has those restrictions enforced for security reasons. So you may want to find out what kind of security measures AWS has for any external actions that the ARS Server is capable of executing such as Run Processes, Direct SQL’s or maybe even processes that use specific ports such as the AR Port, http or https ports used by the Mid Tier or Web Services as you would need those ports enabled without which you may be able to install the ARS, but not really be able to have your end users access it. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of BradRemedy Sent: Sunday, September 03, 2017 8:12 AM To: [email protected]<mailto:[email protected]> Subject: Re: Remedy Hosting ** Hi Saji I dont have any information on the costs however we have moved our one remedy instance to AWS and it has been running fine with no problems. We are running Remedy 9 with SQL 2016. On Tue, Jul 18, 2017 at 6:23 PM Saji Philip <[email protected]<mailto:[email protected]>> wrote: ** Hello fellow Remedy chaps, Has anyone had any experience in moving your entire instance of Remedy to the cloud, i.e IaaS. Something like AWS or Azure, where your in control, but affords the relief of infrastructure management... Any pain points? If so, what the costs of hosting ( I know the human element is intangible) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
