I've run remedy without issues on laptops for POC. Typically recommended hardware configurations are padded a little and are based on average usage scenarios. There is a lot of performance tuning that can be done to best utilize the hardware/software configurations. If the sys admins are recommending leaning things a bit then go for it as long as the changes can be rolled back if you start experiencing performance issues. As far as issues with BMC support. They are pretty good about helping out. Most of the time it is more recommendations on getting to the latest patch levels then hardware configurations. They could use the minimum hardware specs as a baseline to start troubleshooting though. They want to get as close to an apples to apples comparison when they start troubleshooting.
Brian ________________________________ From: Action Request System discussion list(ARSList) <[email protected]> on behalf of Murnane, Phil <[email protected]> Sent: Tuesday, September 12, 2017 8:16:27 AM To: [email protected] Subject: Re: Experience with running Remedy 9.1 in the POC hardware config? ** Hi Paul, Without knowing a lot more details about the system and how it's used, it's difficult to give any meaningful reply. Regardless, even if every subscriber to the list said, "Don't let them do it!" this would be an opinion ("don't do it") vs facts (hard data showing unused resources) situation, and the server team is likely to get their way after all is said and done. If the server people want to reduce the CPUs, I suggest you agree to the plan. At the very least, you're generating social capital with a team where your application is dependent on their service. Just capture some before-the-change metrics to have as factual evidence in case the reduction produces negative effects. FWIW, --Phil ________________________________ From: Action Request System discussion list(ARSList) <[email protected]> on behalf of Paul J. Zagarella <[email protected]> Sent: Monday, September 11, 2017 10:29 PM To: [email protected] Subject: Experience with running Remedy 9.1 in the POC hardware config? ** Hey gang, We currently have about 125 concurrent users and we are in the Small Hardware Config. My server group wants to reduce the number of CPUs from 8 to 4 on the main SQL server which is running Windows Sever 2012 R2 and SQL Server 2014. They have stats stating that we are barely using the CPU power. Does any about our size have experience running with less than the recommended hardware? Did you have problems when contacting BMC support? Thanks. Paul J. Zagarella, MS IS&T Director of Information Technology Client Services Temple University Computer Services (215) 204-4412 P Think before you print CONFIDENTIALITY STATEMENT: The information contained in this e-mail, including attachments, is the confidential information of, and/or is the property of, Temple University. The information is intended for use solely by the individual or entity named in the e-mail. If you are not an intended recipient or you received this in error, then any review, printing, copying, or distribution of any such information is prohibited. Please notify the sender immediately by reply e-mail and then delete this e-mail from your system. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
