We have 24 Scrum Teams working on a 13M LOC real time embedded 
application.  We use Remedy for bug tracking and recommend it highly.  
Unless you are a small group with only one or two teams I would look to 
using Remedy for your bug tracking needs instead of using something that 
cannot be customized easily for YOUR specific requirements.  Those pretty 
burndown charts and other metrics are easily done using Ruby on Rails or 
Chartmaster or just plain old jsp code but having control over what 
information is collected and the ability to change that information as 
your needs change is more important...and that's where Remedy sings!

Nick Nicoll
Xerox Corp.

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