Hello. MyIT Advance licenses are very expensive, so they do not fit in my budget, however we need the functionality. As you know in these licenses is content Virtual Chat and Virtual Agent (based on Chatter). So we are evaluating if it is possible to enable the chat based on Openfire used in "Smart IT" to be the means of contact of customers with the operators of the service desk.
This integration should create the incident as does MyIT Virtual Chat. Has anyone enabled it for this functionality? Do you recommend any alternative options? Regards _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
