All, This is on ITSM 9.1/Change.
Our change implementation has a few "system" approvers, but there are almost always a range of manually added approvers added to each change. When an approval entry is added to a change, the approval engine sends out a notification to the user(s) asking for approval, regardless of the stage that the change is at (ie. Draft, Scheduled For Review, Planning in Progress). We are intending to lock down the approval processes so that they can only be approved once a change is at scheduled for approval (which is our only approval stage). We are therefore wanting to send out a secondary notification once a change reaches scheduled for approval - from the approval engine documentation I should be able to use a run process with (which is taken straight from the manual) : Application-Command Approval Sig-Notify -s "" -e "$Signature ID$" Except that it doesn't appear to be doing anything. Do we need to configure another entry in the NTE:Notification Messages form to support this message? The manual doesn't make it particularly clear! Regards Dave Barber
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