Anish, (Based on the supplied information.) The Email Engine is just to darn flexible to know what your dealing with. But as I mentioned a tool like http://www.procmail.org/ might be a good fit to process the email before the Email Engine gets involved. (only a Unix OS solution at this point)
Or write your own "Email processor" that would forward/deliver email to a point that the Email Engine would later pickup. So all email to [EMAIL PROTECTED] would end up in a mailbox that your code would parse and either alter, leave unchanged, etc... then either forward to [EMAIL PROTECTED] for the Email Engine to get from pop/imap/mbox into ARS, or maybe even write it off into the spam junk pile, etc... ...OR... If your inbound email always goes through a specific ARS form, then you could write filters on that form to "do the right thing". (Maybe even including, as I mentioned before, using the "Scripting plugin for Java" from a filter plugin call.) However this option would greatly depend on what exactly the inbound email path/function is too. And there might still be other options, but those are what come to my mind first. Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/5/07, Anish Karkare <[EMAIL PROTECTED]> wrote:
Hi Carey, Thanks a ton for your quick reply. I really have to bite my mails to parse the incoming email. Actually my requirement was to parse an incoming email before actually modiying the ticket in the respective forms. Any suggestions on this?? Thanks n Regards, Anish
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On 1/5/07, Anish Karkare <[EMAIL PROTECTED]> wrote: > ** > > HI list, > > Can any one throw some light on using JAVA API related to AR eMail. I want to parse incoming email using JAVA API. > Some sample code will do. > > Regards, > Anish > > www.wipro.com www.wipro.com
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