As pointed out already, the service works when the following is true for the entire stack (Platform + ITSM + Smart IT) a. Cognitive service is enabled in Smart IT b. Cognitive service is enabled in Platform c. The corresponding dataset is enabled and trained in ITSM
For a conclusive answer, please send 1. AR Platform version 2. ITSM version 3. Smart IT version (1.5) Regards, Vinayak. From: ARSList [mailto:[email protected]] On Behalf Of Adams, Peter Sent: 20 December 2017 21:27 To: ARSList <[email protected]> Subject: Re: Cognitive Services 9.1.04 Patch 001 Please contact BMC Support for help. Please note that the exposure of cognitive auto-categorization in Smart IT UI only works, if you are using Smart IT 2.0. Peter From: ARSList <[email protected]<mailto:[email protected]>> on behalf of Kevin M Candelaria <[email protected]<mailto:[email protected]>> Reply-To: ARSList <[email protected]<mailto:[email protected]>> Date: Wednesday, December 20, 2017 at 7:25 AM To: ARSList <[email protected]<mailto:[email protected]>> Subject: Cognitive Services 9.1.04 Patch 001 Failure Reason: ERROR (8539): Cognitive Service is not initialized. any input? I have the url login and pass set.. Service just wont start and there is little to no documentation on this. I am not using Smart IT 2.0 I am on 1.5 if that makes any difference.
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