Greetings List, Has anyone had issues with email messages form no longer having all three attachment alternatives when the service account is moved from Exchange to Office 365? We normally see (and still do for accounts that have not been migrated yet on 8x and 9x) emailxxxxxxxx.txt, emailxxxxxxxx.html, and emailxxxxxxxx.msg under attachment alternatives tab if you toggle Display Advanced Options to Yes and navigate to Advanced Options. On accounts that have been moved to Office 365, that is not the case. We are only getting one or two of three. We get the emailxxxxxxxx.msg and emailxxxxxxxx.html occasionally but emailxxxxxxxx.txt is nowhere to be found which is a giant problem for us as we send cases into HPD:Help Desk via email templates from 200+ mailboxes. Support says it's a 365 issue and provided us with a link to a MS article online. We went through that and made changes but still not getting the plain text attachment. Took that back to support and got the same response again which seems like they didn't even bother reading my update (shocking). If anyone has seen this and has any insight, I'd love to hear it.
Thank you RandyMckinnish | senior remedy developer | compass group, nad | o: 704.328.1970
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