Hi, We’ve a non-unicode AR Server. Remedy Login Ids are in English only both on AD and AR Server. Where the Active Directory had First or Last Name with Unicode character such as Vytautas Morkūnas, the corresponding name will be held in ITSM CTM:People form as Vytautas Morknas (ARS can’t store the Unicode character ū as it is currently installed as non-unicode). When this user logs in with correct AD password, he/she gets Authentication failed.
In AREA Configuration, User Search Filter = sAMAccountName=$\USER$. In the AREA Plugin Log, we see that bind is successful for login id = abc1234 and AD returns the following : CN=Morkūnas\, Vytautas (abc1234),OU=Users,OU=xx,OU=yy,OU=zz,DC=xyz. Even though bind is successful, AR still throws authentication failed error. Is it because AREA Plugin or ARS is unable to read the Unicode character in CN ?CN=Morkūnas\, Vytautas (abc1234). Please suggest how to get authenticated successfully. Environment: ARS & ITSM 8.1.02 Non-Unicode Setup. Thanks, Radhika Narayanan
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