I created an SLA to notifiy a specific group of new tickets that has not been acknowledged within 15 minutes of creation date. It is to email the group but when I tested it and the email is not going out. The sla shows in the ticket as status "in processing" but nothing happens and it passes the due date.
Please help. Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
