Hi Ben, I actually did set the LD_LIBRARY_PATH but it makes no difference.
The only thing I don’t get is how to enable that API Logging on that Linux Server. Thomas > On 4. May 2018, at 16:11, Ben Chernys <[email protected]> > wrote: > > Thomas, > > It IS compatible. I know this without using the tool. The API is compatible > across all releases with only a few minor problems related to AR_INFO > selection values introduced in 9 - which are not affecting you. It is not > Misi’s tool. I can run stuff linked with any version against any version of > the server, > > Ensure your LD_LIBRARY_PATH is set to where you installed the tool – see > Conny’s email on how to do this. Given that you did not know how to set > environment variable, I suspect that this may be your issue. The binary > needs to pick up the right .so and in Linux they are not named differently by > version. > > export LD_LIBRARY_PATH=/where-ever-I-installed-rrrchive-bin:$LD_LIBRARY_PATH > > Cheers > Ben > > From: ARSList <[email protected]> On Behalf Of Thomas Miskiewicz > Sent: May-04-18 7:42 AM > To: ARSList <[email protected]> > Subject: Re: Trouble getting rrrchive to run > > Hi Misi, > > the only last idea I have is: your version is 9.1.00 and ours is 9.1.04. > Maybe it’s incompatible. Disappointing experience with this tool > > > Thomas > > > On May 3, 2018, at 8:37 AM, Misi Mladoniczky <[email protected]> wrote: > > Hi, > > You see exactly what the problem is in the log with normal logging turned on. > > You get ARERR 91 with the additional text "RPC: Unable to receive; > Asynchronous event occurred". > > You should might want to work with BMC support on this. > > To debug you might use the driver program to do an RPC call both with the > 7.6.04 API and the 9.1 API to check if this makes a difference in your case. > > You could also set ARAPILOGGING to 1 prior to running RRR|Chive to get the > exact API-calls and data to feed to driver in order to reproduce this. > > If you have the correct server IP and tcp port it should work. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > > > > > May 2, 2018 3:44 PM, "Thomas Miskiewicz" <[email protected]> wrote: > Thank you, Misi! > Is there an advanced logging that would help where the problem is? > Thomas > > On 2. May 2018, at 15:36, Misi Mladoniczky <[email protected]> wrote: > Hi, > > No, different server versions work just fine. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > > > > > May 2, 2018 2:55 PM, "Thomas Miskiewicz" <[email protected]> wrote: > The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem? > On May 2, 2018, at 2:48 PM, Kevin M Candelaria <[email protected]> wrote: > It's definitely compatible with 9.x > I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked > perfectly fine. > source_server = > source_tcp = 2020 > source_user = > source_password = > target_server = > target_tcp = 2020 > target_user = > target_password = > target_disabledeletefltr = YES > target_disablemergefltr = YES > target_disableaudit = YES > target_clearallrecords = YES > multipleforms = HPD:Template, \ > HPD:Template Associations, \ > HPD:TemplateCustMapping, \ > HPD:TemplateSPGAssoc, \ > splitsearch = YES > transfertype = SYNCIFNEWER > logfile = AUTO > progressbar = YES > From: ARSList <[email protected]> on behalf of Thomas Miskiewicz > <[email protected]> > Sent: Wednesday, May 2, 2018 6:16 AM > To: [email protected] > Subject: Trouble getting rrrchive to run > Hi Listers, > I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to > migrate data from Remedy 7.6.4 to Remedy 9.1. > Here's my config file: > rrrchive.cfg > source_server = sourceservername > source_tcp = 1100 > source_user = myusername > source_password = PROMPT > source_form = MyTestForm > target_server = targetservername > target_tcp = 1400 > target_user = myusername > target_password = PROMPT > target_form = MyTestForm > splitsearch = YES > transfertype = SYNCTOTARGET > logfile = AUTO > loglevel = DEBUG > progressbar = YES > and here's my log: > rrrchive.log > 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, > line=5076 > 2 Program Start: configfile=rrrchive.cfg > 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, > line=365 > 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) > 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, > line=365 > 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) > 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, > line=389 > 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME) > 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details > 10 ARStatusList: contains 1 messages > 11 Number: ARERR 91 > 12 Message: Cannot open catalog; Message number = 91 > 13 Append: RPC: Unable to receive; Asynchronous event occurred > 14 > 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, > line=5090 > 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 > Questions: > 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy > 9.1? I found here, that it is possible cause of this error: > https://communities.bmc.com/message/133550: > "A less common cause of this error is running an API program that is > incompatible with the AR System server." > 2. The rrrchive config installation instruction says: > "Make sure that the following shared objects are in the LD_LIBRARY_PATH. > Copying the included libraries to the installation directory will allways > work." > My guess is, that in my case the app should use different shared objects for > the source server and different for the target server. > Is it possible to configure it that way? > Thanks! > Thomas > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist
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