Hi,
There was a problem with a server relaying emails to the ARSList. The server
was down from Sunday to Monday. All messages should now have been delivered.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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May 21, 2018 9:59 AM, [email protected] wrote:
> Hi There,
>
> I didn't receive the email sent by "[email protected]" to Arlist. I am
> new to arslist. So not sure how this functions. Please help.
>
> Regards,
> Guru
>
> -----Original Message-----
> From: ARSList <[email protected]> On Behalf Of
> [email protected]
> Sent: 19 May 2018 11:00
> To: [email protected]
> Subject: ARSList Digest, Vol 23, Issue 5
>
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> Today's Topics:
>
> 1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order (Joel D Sender)
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 18 May 2018 10:46:45 -0700
> From: "Joel D Sender" <[email protected]>
> To: "'ARSList'" <[email protected]>
> Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order
> Message-ID:
>
> <!&!AAAAAAAAAAAYAAAAAAAAALeKgG+6qStPjSYFz0mcLWXCgAAAEAAAAFdCW4CvIfVLgxyVqOg9
> [email protected]>
>
> Content-Type: text/plain; charset="utf-8"
>
> ARSlisters,
>
> Having successfully implemented, FOR MyIT & SmartIT,
> https://communities.bmc.com/docs/DOC-33095
>
> ?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
> Submitter Name, Submitter ID in the Email Notification for INC?
>
> We?re attempting to implement https://communities.bmc.com/docs/DOC-34545
>
> ?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
> Name, Submitter ID in the Email Notification for Work Order?.
>
> In both cases, the described Active Link actions were performed in a filter
> to work with MyIT / SmartIT.
>
> The comments section describes the problem we?re seeing: two Work Info
> entries, with the same comment, are being created.
>
> The incorrect entry is created OOB when a W.O. is updated by the Assignee to
> notify the Requestor.
>
> Since the requestor is submitting the note, this entry isn?t needed.
>
> Combing through filter logs has been less productive than usual.
>
> Has anyone solved this?
>
> Thanks,
>
> Joel
>
> Joel Sender * [email protected]
>
> ---
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