Hi folks, I'm hoping one of you will be able to assist me with what I'm trying to accomplish. My goal is to have Remedy send a notification message to the Service Desk whenever our e-mail service stops running. I'm working on an escalation where the Primary Form is "AR System Email Messages". My problem is with the Run If Qualification. Here's what I've got so far:
Run If Qualification ('Send Message' = "Yes") AND (($TIMESTAM$ - 'Create Date') > 300) What I wanted to do was to add a condition to have the escalation only check the last record on the form, in order to prevent multiple messages being sent. From my research I found some hits indicating I could use something like " ('Email ID' = "MAX ('Email ID'))", but this isn't working when I try to add it to the qualification. I'm using Developer Studio Version 9.1.03 with Remedy AR System 9.1. Any assistance with this would be greatly appreciated. Thank you, Susan Health Sciences North's vision is to be globally recognized for patient-centred innovation. **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way.
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