ARSlisters,
I have an unmodified OOB escalation in ITSM that should run, but is 'turned
off'.
It starts the notification process after a survey is created in "SRM:Survey"
LOG:
/* Checking "SRM:SRV:TriggerSurveyNotification" (enabled) : is turned off
/* Checking "SRM:SRV:TriggerSurveyNotification" (enabled) : going to fire
in 3563
ENVIRONMENT
ARS/ITSM 9.1.x
Single server
Escalations enabled in AR Server Admin console AND in ar.cfg
Escalation threads min = 6, max =6
Pool NULL or 1 (no impact)
All other escalations are running, just this one is 'turned off'.
We built a copy of this escalation ("SRM:SRV:TriggerSurveyNotification2")
and got the same result.
We now have 2 escalations 'turned off'; the unmodified OOB original and our
'custom' duplicate.
Could this be FORM-related?
Anyone have any idea what's stopping these escalations?
TIA,
Joel
Joel Sender * [email protected]
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