Hi Pascale Please, test de web service with SoapUI, this help you to testing web service response.
El sáb., 10 de agosto de 2019 15:44, <[email protected]> escribió: > Hi everyone, > > > > This is on an old dinosaur: > > ARS 7.6.4 SP5 (100% custom apps) > > Windows 2012 > > MSSQL 2012 > > Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix > > > > > > This is a production issue that is going from bad to worse. It was an > intermittent problem that is now a continuous issue. > > We have an API call that has 3 methods. This particular API is being used > by multiple other applications within the company but Remedy is the only > one having issues with it (of course L ) > > > > The first 2 methods within the API are working fine, but the third method > is timing out giving the error message below. > > The 3rd method sometimes works fine other times will just timeout. And It > will do so with the same data. So it is not a data issue. > > > > Now on the application exposing the Web Service all is working fine. I can > retrieve the data without any issue using SoapUI on my server within an > average of 40ms. > > This 3rd method retrieves multiple records that we save on a table and > that should create on average about 13 rows into that table. That table is > purged nightly. > > Once that is completed the system automatically display the data to the > users. > > The current error message being returned to the users is the ARERR 92: > Timeout during database update – The operation has been accepted by the > server and will usually complete successfully : servername: ONC/RPC call > timed out > > > > But the data doesn’t show up in the database at all and if I look in the > logs this is what I have: > > > > 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: cannot convert into document; nested > exception is: > > java.net.SocketTimeoutException: Read timed out > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WS timeout setting = 150 sec > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>AxisFault during = 151441 millisec > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapService = VehicleInformationPacketService_V2_vs0 > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapMethod = getMajorComponentDataForRemedy > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapURL = > ************************************************************ > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapNamespace = > **************************************/ > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapInputDocument = <?xml version="1.0" > encoding="windows-1252"?> > > <ns0:ROOT xmlns:ns0="**********************************/" xmlns:ns1=" > http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"; > xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" > http://www.w3.org/2001/XMLSchema-instance";> > > <ns0:SOAPHeader> > > <ns1:Security> > > <ns1:UsernameToken> > > > <ns1:Username>***************</ns1:Username> > > > <ns1:Password>****</ns1:Password> > > </ns1:UsernameToken> > > </ns1:Security> > > </ns0:SOAPHeader> > > <p_request> > > <userName/> > > <password/> > > <languageCode/> > > <sequenceNumber/> > > <retreiveModelDescriptionIndc/> > > <mcpTypeCode/> > > <serialNumber/> > > <VIN>3AKJGLD57ESFP9937</VIN> > > </p_request> > > </ns0:ROOT> > > > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapOperationDoc = <?xml version="1.0" > encoding="UTF-8"?> > > <operation bindingStyle="document" name="getMajorComponentDataForRemedy" > > type="create" useStyle="literal"> > > <arOptions> > > <setOptions> > > <type>setFirst</type> > > <documentType>full</documentType> > > </setOptions> > > </arOptions> > > <inputMapping name="getMajorComponentDataForRemedy" > > namespace="http://*********************/"; > topLevelElement="getMajorComponentDataForRemedy"/> > > <outputMapping name="getMajorComponentDataForRemedyResponse" > > namespace="http://*****************************/"; > topLevelElement="getMajorComponentDataForRemedyResponse"/> > > </operation> > > > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapAction = > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>soapMethod = getMajorComponentDataForRemedy > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: cannot convert into document; nested > exception is: > > java.net.SocketTimeoutException: Read timed out > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE > > ERROR (9130): Error encountered while executing a Web Service; > WSDoAllReceiver: cannot convert into document; nested exception is: > > java.net.SocketTimeoutException: Read timed out > > at > com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158) > > at > com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151) > > at > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown > Source) > > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) > > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) > > at > com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown > Source) > > at > com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) > > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown > Source) > > at > com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) > > at > com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) > > at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown > Source) > > at > java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) > > at java.lang.Thread.run(Unknown Source) > > 2019-08-10 09:39:16,839 ERROR [pool-2-thread-3] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:16,933 ERROR [pool-2-thread-5] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:17,074 ERROR [pool-2-thread-2] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:49,028 ERROR [pool-2-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:49,122 ERROR [pool-2-thread-3] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:49,293 ERROR [pool-2-thread-5] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:56,216 ERROR [pool-2-thread-2] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:56,278 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > <ARSYS.ARF.WEBSERVICE>WSDoAllReceiver: Request does not contain required > Security header > > > > > > > > The DBA doesn’t see any issue with the Database, no issue with the > network, no issue with the web service. And we haven’t made any changes > with the code in years. This is happening on both the windows client and > web client > > Any ideas and help would be greatly appreciated > > > > > > > > > > Thank you, > > > > Pascale Sterrett > > > > If you are not the addressee, please inform us immediately that you have > received this e-mail by mistake, and delete it. We thank you for your > support. > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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