LJ, That’s my problem. For some reason I cannot get the centralized config form to accept any new plugins. I’ve had nothing but trouble with this install and my support contract is in limbo while the PO gets corrected. We have terrible performance and a DB team who will not entertain a settings change recommended in a troubleshooting guide I found on BMC’s website. Has to do with Cost Threshold of Parallelism and the Max Degree of Parallelism. We have it set at Cost = 5 and Max degrees =1. That 1 pretty much makes the Cost setting useless to the MS SQL server. But, hey, you know, the DBA knows exactly what should be done even if the vendor specified something else to try. Sorry for the rant. I’ve been fighting this for 3 weeks now.
Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: ARSList <[email protected]> On Behalf Of LJ LongWing Sent: Wednesday, August 21, 2019 11:32 AM To: ARSList <[email protected]> Subject: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS John, when I add it to the pluginsvr_config.xml, it adds it to the central config...if it's not, then there are problems. You should be able to add it through the central config as well, so that the two are in sync. On Wed, Aug 21, 2019 at 6:48 AM Reiser, John J <[email protected]<mailto:[email protected]>> wrote: Hey Listers, Has anyone figured out how to manage your plugins with the centralized configuration forms? If you add something to pluginsvr_config.xml it doesn't show up in the centralized form and if you make a change to a plugin in the Centralized Configuration Generic UI it rewrites the pluginsvr_config.xml and wipes out what you added there. I had one of the Report plugins get dropped from the pluginSet so I corrected the labels in the Configuration Generic UI form. Then the Restful API from APL Remedy (Thanks LJ) stopped working. When I check the pluginsvr_config.xml the Restful Plugin values were removed from the file. I added them and sometime overnight the plugin started working again. But it was not incorporated into the Plugins Configuration form. It's working by being in the pluginsvr_config.xml file but if something else updates the centralized form I'm afraid it will remove the Restful Plugin entries again. Side question: Has anyone setup Restful API in the centralized Configuration form with any success? Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist
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