What we _REALLY_ need is a crosswalk between the version numbers and the
patches... i.e., if you have installed ITSM application x 7.02 then is
that equal to application x 7.01 Patch 003 ??? It appears that the
incremental application releases are only useful for new installs,
especially since you are tied to patch installs _only_ once you have
invested any time whatsoever in configuring the application(s). Since
there is no way to snapshot your configuration data and restore it to a
newer application version installation, the only thing you can do after
configuring is patch. We will need a clear understanding of what
application version level we are up to after each patch, since there
seems to be a disconnect between current application releases and patch
releases.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, December 18, 2006 10:55 AM
To: [email protected]
Subject: AR System version numbers


** 
Hi All,
 
  I've noticed a distinct difference in the way some folks on the list
refer to the version number of AR System versus the way BMC refers to
the versions.  I thought it best to quickly post how BMC refers to
versioning around AR System to avoid confusion.
 
Format:  VV.RR.MMM Patch PPP
 
V=Version
R=Release
M=Maintenance Release
P=Patch
 
An example would be 3.2.02 Patch 003.  Typically, if the digit for V, R
or M is less than 10, the first '0' (zero) is not used (in other words,
you would not see 03.02.002).
 
Thus, the current release of AR System is 7.0.01.  When the first patch
for AR System 7.0.01 becomes generally available, it will be known as AR
System 7.0.01 Patch 001.
 
Hope this helps folks better understand responses that include version
or patch information.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
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