I too stumped Remedy Support a couple weeks back with my flashboards not showing up. They were unable to help but this is what I did that ended up fixing my problem...maybe it will work for you.
Go to the form in the admin tool that has the flashboard on it. Select the flashboard and click on flashboard properties. If it doesn't say CURRENT SERVER, select that option instead of a specific server name then you will need to reselect your flashboard object. Hope that helps. Kelly Hundley Wake Forest University ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert Sent: Tuesday, January 09, 2007 2:05 PM To: [email protected] Subject: Re: MidTier 6.3 Requirements Thanks for the response Michelle, I'll CC this to the list as well so others may see. 1. What patch level is your ARS 6.3 server? Mid-Tier 6.3? There were known issues with Flashboards that were fixed in patch 5 and above. We are running ARS 6.3 patch 18, Mid-Tier 6.3 no patch (which I'm trying to fix right now). One of the issues the BMC CSR mentioned to me. 2. Is the Flashboard Server service running? I'm not sure of this. I don't know what the service name for the Flashboard Server to run. We're pretty new to the Flashboards as we have just started to use them. Any info would be useful. 3. Is this a new install? Meaning have the FB's ever displayed before in either the Mid-Tier or the User Tool? See above. 4. What type of error messages appear in place of the Flashboards? Currently, we get an ARERR [3624] Cannot login to the AR System server. 5. Do you have a full Flashboard server license? We have 5 licenses for flashboards apparently.. I don't know how the flashboard licenses work, but I'm guessing we can have 5 people look at the flashboards simultaneously. I've been working with a CSR for over a day now.. nice to know I've got him stumped on our problem lol. He did point out that we were running too new versions of Java and Tomcat, and that the mid-tier hasn't been patched. All of this could be our problem. I'm getting all that taken care of now and see where I'm at afterwards. ________________________________ From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 09, 2007 11:55 AM To: Halstead, Robert Subject: FW: MidTier 6.3 Requirements Hi, Bob: Not sure if you received my email or not. It looks like David Easter sent the same thing. Some other things that I am sure you've checked: 1. What patch level is your ARS 6.3 server? Mid-Tier 6.3? There were known issues with Flashboards that were fixed in patch 5 and above. 2. Is the Flashboard Server service running? 3. Is this a new install? Meaning have the FB's ever displayed before in either the Mid-Tier or the User Tool? 4. What type of error messages appear in place of the Flashboards? 5. Do you have a full Flashboard server license? Thanks, Michelle ________________________________ From: Lucero, Michelle - IST contractor Sent: Tuesday, January 09, 2007 11:13 AM To: '[email protected]' Subject: RE: MidTier 6.3 Requirements Hi, Robert: I will try to address both questions. 1. For the compatibility, check the matrix...However, I think I've heard on the list before that the Java 1.4.2._xx versions seem to work better than 1.5. As a matter of fact the notes at the bottom of the matrix show that Java 1.5 is NOT supported. (5) Java 1.5 not supported http://www.bmc.com/support/bmcremedycomp/AR_System_6_3_Compatibility_Mat rix_v27.htm#Remedy_Mid_Tier <http://portal.mxlogic.com/redir/?2DtxAs-Uevd79IsqekQXCzBcS028aSVvadHblz f22JE-HW1ptr105yEMmFfRhlMlp5haGGSPAgAvapol6ZD6guaCkNT040M5-HW1ol6V82E9BY jt-KyYyeKYqen1NKVJmlyvDD_NXtLzk5aBrlyJOVJ55NBYSyyUYOUYYqerCQTzoK0GhEw6V8 0CnNd43DcCy05-bdOzWLMDgTfM-u0USyrjdFTpopouuvudAJ8o1VD4BvJk> 2. For the FB issue not displaying in the User Tool, make sure your Default Web Path found on the Advanced tab of Server Information in the Admin Tool has your Mid-Tier server name and arsys. i.e. http://midtierhost/arsys <http://portal.mxlogic.com/redir/?atS6hPXwVYQsCNNEVjjKqekPo0dmi4Vv4DmAYS d2R3t-KyYyeKYqen1NKVJmlyvDD_NXtLzk5aBrlyJOVJ55NBYSyyUYOUYYqerCQTzoK0GhEw 6V80CnNd43DcCy05-bdOzWLMDgTfM-u0USCrjdFTpopouuvudAJ8o1VD4BvJk> Hope this helps, Michelle ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert Sent: Tuesday, January 09, 2007 10:31 AM To: [email protected] Subject: MidTier 6.3 Requirements ** I'm trying to find this in the documentation, but having no luck. I'm wondering the requirements of running Mid-Tier 6.3? Right now we have Tomcat 5.5 and Java 1.5. We're currently trying to debug why flashboards will not display in Remedy User and in the Mid-Tier. The support personnel mentioned that these were incompatible for Remedy Mid-Tier 6.3. What would be the right versions to install or does it matter? Bob Halstead __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
