Hi, Friends: We also have a flaky issue with the URL string on any and all Flashboards in production. It just started happening a few days ago.
In our case, the Flashboards DO display. However, the drill down no longer works in the User Tool. Strangely enough, this issue does not occur in the dev environment, using the same User Tool. The Dev and production environments are all on the same version and patch level of everything. When drilling down on ANY Flashboard on ANY form in the Remedy 6.3 User Tool (any patch), a separate browser window opens (yes a browser - that should not happen in the User Tool). The URL string is missing the /arsys. A page cannot be displayed message occurs. I've reported this issue a few months ago. And it mysteriously went away. Now its back. This on again/off again flakiness has occurred since moving to a 7.0.x Mid-Tier. The issue has been reopened. The Default Web Path in the Admin Tool has not changed in about a year (and neither has the mid-tier hostname). We use an alias. We've already tested hard coding the actual DNS name. No change. By the way, it appears to be a non-issue when using a 7.0.x User Tool. For grins we've tested different Mid-Tier versions to no avail. ARS 6.3 Patch 18(Windows 2003, SQL Server 2000) Mid-Tier 7.0.0 Patch 1 (Windows 2003, IIS 6, Servlet Exec 5.0.0.10, Java ver 1.4.2_12) Mid-Tier 7.0.1 (Windows 2003, IIS 6, Apache Tomcat 5.5.17, Java ver 1.4.2_12) Remedy User Tool 6.3 P3, P18, P19 (Does not work!!) Remedy User Tool 7.0.0 P2 (Works) Anyone else experience this? Michelle _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
