Hi, Scott: I don't think my email made it. Sorry if you guys see this twice.
I have been having multiple issues with the support site for sometime. I don't have any of the log in issues from a few months ago. However, I receive RPC errors when attempting to view any cases. The Dev Community download search doesn't work. Today, I'm receiving the following errors pop-up in a dialog when attempting to view the next chunk of Resolved issues: "Failed to connect to ServletExec Group=hou-remprd-03 Address=an IP address at port 8888 The error number is 146" Hopefully, the issues we're having in the last hour are just temporary. Thanks, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Philben Sent: Thursday, January 11, 2007 2:10 PM To: [email protected] Subject: BMC Remedy Support Site Problems Has anyone ever tried to search the knowledge base on the BMC Remedy support site (I know, the odds of actually getting something usefull is pretty small but I tried anyway) and gotten an error message back starting with: caught exception blah blah blah document.body.insertAdjeacentHTML is not a function... AT: yadda yadda for 8 more lines (!). I am using Firefox 1.5.0.9 so that may be the issue. Secondly. When I decided to switch to IE to try again. I was informed by the site that I was logged in from a different computer. Doh! I didn't think that would matter but I logged out of Firefox anyway and tried again. No Dice. I guess I have to wait for my license to time out. Interestingly, when I was redirected to the: ARERR [9084] User is currently connected from another machine page, I noticed that it still bore the square Remedy "R" logo and the familiar green header graphic. Guess BMC forgot about that page. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
