The xml format needed for the import tool can be difficult to create, particularly if you are taking an existing XML document and transforming it via a stylesheet. The import tool relies on the ordering of field values tied to the metadata about the form in the <instance> node. Certainly not impossible, but can be difficult. Not sure your exact specifics, but if your source application creates XML it may have a web service capability, which you could publish from your ARServer. Another option would be to use a different tool (besides the import tool) to create your records. There is an open source/free tool from Kinetic Data (where I work) called "KLINK" which takes a formatted XML document and creates Remedy records (among other things). You can find info here: http://www.kineticdata.com/link.html. There are also a bunch of other XML tools with tons of postings on the list if you search around. Kelly Heikkila Kinetic Data
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 8:39 AM To: [email protected] Cc: Michael Worts Subject: Re: how should look like the XML file to import data in Remedy ** Best thing to do would be to export a data file from the Remedy User tool into an XML format (as opposed to ARX). If you export data from the form that you are trying to import into, you should get the exact format you need. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Serouche Rahimpour <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 16/01/2007 14:36 Please respond to [email protected] To [email protected] cc Subject how should look like the XML file to import data in Remedy dear listers, we have an application which produced an XML file. We'd like to import the data contained in that file into Remedy. I tried with the Import tool. It doesn't even read the file. So I am wondering whether somebody could specify here how the XML file should look like. Thank you. Serouche ARS server 6.00.01 _____________________________________________________________________ __________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
