Depends on whether or not you are using OTB applications or if these Remedy applications you are using have been home grown.. My guess is since you guys do not have a dedicated Remedy Admin, chances are you are using OTB applications.
I would suggest in that case to get a eval/demo copy of the applications you are using, and familiarize yourself with as much as you can with the pure OTB version of the application with no customization.. Then study your apps and compare the two to get an idea of what customizations have been done to the applications.. If your application is home grown, I would think your best bet is to spend as much time as you can with the consultant who will be brought in to help you understand the system. It would be useful to ask that consultant to sychronize the search database (you could do that yourself too from the AR Admin tool.) This will help you find objects related to a field and is a nice tool for both experienced as well as inexperienced Remedy developers to find the objects they are looking for related to a certain field.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: "Benitz, Tony : CO IR" <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, January 16, 2007 3:00:51 PM Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
