Hello, Is there any difference in Default group Assignment process b/w HD 6 and HD 7 ?
HD 6.0 is using some sequence of 16 filters to decide the first assigned group on Helpdesk. These steps to decide the default group (C=Category,T=Type,I=Item,R=Region,S=Site,D=Department) are: CTIRSD CTIRS CTIR CTI CT CRSD CRS CR CTRSD CTRS CTR C RSD RS D Does HD 7.0 use same sequence of filters to decide a default group to Helpdesk ticket or there is another way to do this ? Please share group assignment flow in HD 7.0. Regards, Tarun _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
