Thank you Carey, Though I didn't think it would be so complicated. :)
Kind Regards / C ????????? Dmitry Bezhenar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 17, 2007 4:18 PM To: [email protected] Subject: Re: Newbie workflow question Dmitry, An active link likely is only pushing the current record from the Vendor/View form into the matching regular form. What I think you want to do is really this. Move your Escalation logic to a Filter. Move your Active Link Logic to a "Control Panel". So this is what I think you could do. Add a filter (or filters) on the Vendor form that will do the work of moving the data to the regular form for a specific data row. (This might be as simple as a single push action, or it might be more complicated.) Have your Escalation "signal" the records in the Vendor form (via a Set Field) action that will cause a Modify of the Vendor/View form record. That will let the above Modify filter(s) do the work of pushing the data between the forms. Then... So that you can manually start this process from a button you would add a button somewhere. ( It can be on any form.) That would do a push action to the Vendor/View form with the same Push Field If qualification as the Escalation and have it push the value that the Escalations Set Field action uses. Thus triggering a Modify event of the Vendor/View form record. That will let the above Modify filter(s) do the work of pushing the data between the forms. So if your filter watches a display only field for a value of "UPDATE-ARS-FORM" to start the work of coping data from the View/Vendor form to the ARS form. Then the Escalation would set that field with that value. While the Active link would Push that value to the field. I hope that helps. (HTH) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: > Hello List, > > Sorry for a newbie question. > > I have several escalations which take data from different vendor and view > forms and put them into different regular forms. > I would like to link these "Push fields" actions to a button click. > I tried to transform all escalations into ALs and then link them together > using AL guide. Unfortunately it does not work. > When I click a button (with a "Call guide" action) it pushes only one record. > > How should I construct my workflow to have import on a button click? > > Thank you. > > Kind regards / ? ????????? > Dmitry Bezhenar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
