Tony, I'm also currently in a ITSP enviroment going to ITSM 7. Neither ITSP or ITSM do any handling of inbound email out of the box other than if you're using email templates. You can write workflow against AR System Email Messages to handle inbound email.
Tony Worthington <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/19/2007 08:49 AM Please respond to [email protected] To [email protected] cc Subject ITSM7 inbound email processing Hey everybody... Was there ever any functionality that existed in ITSP which handled inbound email? Has anyone gone down this road yet and found anything that exists in the workflow that's not enabled or would help simplify the process? I understand how to implement this on the AR side but am not yet familiar enough with the inner-workings of ITSM7 to jump into workflow additions/modifications. Another Remedy product had this built in ... is it the CSS app? Can anyone with knowlege of CSS share how its workflow handles inbound email? Too bad there's not an add-on like the IM tasking module... (I can dream, can't I?) Thanks, and Happy Friday! -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
