Hello Listers,
Help Desk 6.0 Patch 15
SQL Server 2000
 
 
I am trying to figure out a way to mirror the attachment tab on HPD:Help
Desk Form to the CHG:TSK Form.
Desired Result is that if an attachment exists on HPD:HelpDesk, whenever
a task is created from the "Create Task" button and an attachment
exists, or when an attachment is added to the case, 
then add the attachment to the task on CHG:TSK.
I copied the attachment pool field from HPD:Help Desk to CHG:Task. Then
created a filter on HPD:HelpDesk to do a push fields to CHG:TSK on
modify (when the attachment is added).
I can't get it to work so far. I am currently running through logs
trying to discern what is going wrong. I am wondering is it has
something to do with my execution order or if attachment pool fields
behave differently.
I don't have much experience dealing with attachment pool fields other
than just plopping one on a form. 
Has anyone else had a similiar experience? 
 
Thanks in advance for your ideas,
 
Jase Brandon 

Remedy Administration/Development 

Customer Support Systems Group

Desk - (615) - 320-4494

Cell   - (334) - 318-5426

[EMAIL PROTECTED]

 

DaVita Inc.

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