I would also suggest checking with the UNIX admins if the access rights on any of the folders in remedy directory has been changed recently. Normally processes die off when they are not able to open a necessary folder bcoz of permission problems.
Regards, Rakshit On 1/22/07, Rem Valenzuela <[EMAIL PROTECTED]> wrote:
** I've seen this quite a few times. There are some things to check. I'd suggest starting debugging as it was suggested below, the switch is Debug=1 which would start a SQL log. Then try to restart the service. That way you can follow the sql log to find out which SQL call is causing the exception. In my experience, I've seen this occur in instances where there were view forms that could not access the data source. I've also seen it where linked db servers were not linked correctly, or where linked db servers were inaccessible. I've also seen it where stored procedures running in filter actions were returning errors that the system was not prepared to handle. Hope some of this info proves at least a little helpful. ------------------------------ Date: Sun, 21 Jan 2007 16:57:26 +0100 From: [EMAIL PROTECTED] Subject: RE : Re: Cannot start server To: [email protected] ** I dont know much about sybase but shouldnt it be slihgtly similar to MS SQL server? 1. If I had this problem I would first check if the sybase server is up and running. Is this on a unix box? you can try ps -leaf | grep dataserver or ps -leaf | grep -e grep | grep sybase 2. i will also try and connect using isql client: I guess it should be something similar to isql -S <server> -D <arsserver> -Uaradmin -P<passwd> 3. You might get some usefull information if you set the debug log level in your remedy config (ar.conf) file and start the server again. there is a flag Debug-Level or something similar which you have to set to a value (which I cant recall) but you can find it in the PDF manuals either performance and troubleshooting or configuration ... I would also try and run a truss command, this should show all the OS system calls. truss -f -a -d -e -r all -w all -o truss.out this command will generate a lots of information so make sure you are writing your truss.out where there is enough disk space .. Not sure if any of this will help but its worth trying. good luck *Mohan Panchangmath <[EMAIL PROTECTED]>* a écrit : ** Hi Janet, You can also check if the sql server is really running or not by checking the component services. You can even try restarting the sql server. Thanks, Mohan ----- Original Message ---- From: "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]> To: [email protected] Sent: Sunday, January 21, 2007 12:26:14 AM Subject: Re: Cannot start server ** The SQL server is on the same box and appears to be up and running. I don't have a lot of Sybase knowledge but I could login –isql and use the ARSystem db and see the tables. *Janet Mahan* NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -----Original Message----- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* 21 January, 2007 12:23 AM *To:* [email protected] *Subject:* Re: Cannot start server ** Janet, I'm pretty sure that the problem is it can't contact your SQL Server. Is the SQL server on a seperate box? Is it up and running? Warren On 1/20/07, *Mahan, Janet L [EQ]* <[EMAIL PROTECTED]> wrote: ** Does anyone know what is causing my server to be unable to start from these error messages? I cannot determine why the server is down. I try to manually stop and restart and keep getting error messages. It keeps trying to start. Action Request System(R) Fork Daemon Version 6.00.01 patch 1351 Remedy, a BMC Software company. Copyright (c) 2000 - 2004 BMC Software, Inc. All rights reserved. 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:2631) died with 0. Other error messages are Failure while trying to connect to the SQL database (ARERR 550) Cannot initialize contact with SQL database (ARERR 551) Thread 0 not handling connection Unable to access thread local storage (ARERR 8747) *Janet Mahan* NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125_______________________This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ------------------------------ Need Mail bonding? Go to the Yahoo! Mail Q&A<http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=396546091>for great tips from Yahoo! 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