I've done the same, pulling the Workstation name, which depending on your network, is virtually as good.
I was getting the workstation name for some workflow specific to one PC (changed the default ticket source to fax for a machine dedicated to scanning of documents), look through the list archives for details. On 19/01/07, Guy Remedy <[EMAIL PROTECTED]> wrote:
Jim, Using the logs is not the only way to capture this type of information. It is also possible to capture the Workstation and USERID using Remedy workflow at the time of login. I have implemented this in past engagements but have not attempted to do the same for IP. You should however be able to determine the IP if you have the Workstation name. I am assuming that your role is more management than technical when it comes to Remedy. Have you discussed this with your Remedy Development team? I am sure they will be able to explore this and other potential solutions. Cheers, Guy Remedy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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