It's bad, Matt. World-class bad. I've now learned:
If you reach the point that you need to open a ticket with BMC, you're
pretty-much done for.
If you need to research a topic, stick to arslist or Google. Trying to
find documentation in that black-hole of a website can frustrate even the
most patient souls.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Carey Matthew
Black" To: [email protected]
<[EMAIL PROTECTED] cc:
COM> Subject: Re: Reg: MS Vista OS
Sent by: "Action
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
01/23/2007 09:06
Please respond to
arslist
Pavan,
Please open a support issue with Tech support about this.
On 1/16/2007 I was informed (by Tech support) of the following:
"
At this time it is expected that Vista will be added as a supported
platform for version 7.0.1 of the User Tool within 90 days of the
release of the operating system. Currently there are no plans to
certify earlier versions of the User Tool with Vista.
"
So apparently "a currently supported version of the ARS client" will
not be ported to a new OS version when the OS vendor release a new
version. Apparently only the "latest version" will be ported. (And
since this client is only supported on "Windows", I will not accept
that "oh it is to much work to port it to every OS out there"
argument.)
I have no idea if there are any v7.0.1 ARS client talking to ARS v6.3
Server issues. But if there is even one, then I hope that all the
affected customers who may be affected by this BMC decision open
ticket right now and maybe... sometime in the next year... BMC will
get around to actually supporting the supported versions of their
software.
<rant>
I am a bit touchy about this one because I just saw that "support"
closed my issue WITHOUT PROVIDING A FIX FOR THE STATED PROBLEM.
The "support" we are getting from BMC does not appear to actually
"fix" anything these days. They just write down that at some point in
the future they are planning on having a fix, so that means that this
issue is now closed. (WHICH IS COMPLETELY WRONG. It is closed when the
problem no longer exists and not a second before that.)
Oh and BMC defined the "ship date" for Vista to be 1/20/07. Even
though it was released to "large customers" (AKA: "Microsoft Volume
License customer") in mid Nov 06! So while I have people in my
organization using VISTA desktops in late December, BMC defines it as
"not a problem" until 1/20, and then they think they will have an
answer ready around 4/20? How can they think that is acceptable?
</rant>
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 1/23/07, Pavan Kumar Av (Consultant) <[EMAIL PROTECTED]>
wrote:
> **
>
>
>
> Hi List,
>
>
>
> My Client is looking for upgrading his workstation from
present XP to MS Vista OS. As of now we are using ARSystem 6.3 on windows
server 2003. Please let me know if BMC has come up with 6.3 USER tool
compactable with "MS Vista OS".
>
>
>
>
> Thanks & Regards,
>
> Pavan Kumar AV - [Remedy]
> HCL - AutoDesk
> Work: 408 416 0170 Extn: 5576
> Mobile: +91 98409 95070
>
> Home: +91 44 4359 0919
>
> Mail To: [EMAIL PROTECTED]
>
> __20060125_______________________This posting was submitted with
HTML in it___
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