Wish they'd correctly list it then, when I was browsing yesterday, it was listed as *Remedy Help Desk & AR System 9.9.08. *For AIX only though.
Regards Dave On 25/01/07, Kelly Deaver <[EMAIL PROTECTED]> wrote:
** The Helpdesk that is on version 9 is from the Magic codeline, not Remedy. It is also known as BMC(r) IT Service Support for the Midsized Business, not to be confused with BMC Remedy IT Service Management. --------------------- Kelly Deaver Director, ITSM Practice Xinify [EMAIL PROTECTED] -------- Original Message -------- Subject: Re: Remedy Helpdesk and ARS 7 From: Dave Barber <[EMAIL PROTECTED]> Date: Wed, January 24, 2007 8:47 am To: [email protected] ** Whilst BMC haven't listed a Helpdesk v9 previously, I saw it listed earlier today whilst I was browsing our downloads, didn't bother looking into it though, as I was looking for the v7 clients. Just tried to get back in and the BMC support site woes struck again - can't get into the downloads, the app just errors out. Regards Dave On 24/01/07, Bruce Scott <[EMAIL PROTECTED]> wrote: > > Brad, > > With the release of the version 7 of ARS and ITSM, HelpDesk split into > Incident Management and Problem Management. Together, they are known as > > Service Desk. ARS is the base Action Request System, which all of the > applications are built on. There is no Helpdesk v. 9, so I would avoid > wasting any time on that folder. > > Bruce > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune > Sent: Wednesday, January 24, 2007 7:11 AM > To: [email protected] > Subject: Remedy Helpdesk and ARS 7 > > Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If > so, does it work all right? > > I don't understand the Helpdesk product offering on BMC's site at this > time. There is something called Helpdesk v. 9? But it is not available > for download. There is also something called BMC Remedy Service Desk > Application and ARS. > > Could someone help me understand how the product line is changing? If > it is? > > Thanks, > Brad Terhune > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > > ##################################################################################### > The information contained in this electronic mail message, including > attachments, if any, is PetSmart confidential information. It is intended > only for the use of the person(s) named above. If the reader of this > message is not the intended recipient, or has received this message in > error, you are hereby notified that any review, dissemination, distribution > or copying of this communication is strictly prohibited. If you are not the > intended recipient or have received this message in error, please notify the > sender via e-mail and promptly delete the original message. > > ##################################################################################### > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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