Hi John, Although some might consider this more of an "Asset" application thing, I'm going to post it anyway, b/c although we have purchased the Remedy asset application - we won't be using 90% of it b/c we do all of our requisitioning/purchasing/financial stuff in another application.
With that said, one of the main things we have found missing is a way to create "whole assets" that are made out of various other CI's. Prime example: we track computers, disks, CPUs and Network cards as separate CI's. We also create assets manually through the GUI to get them into the CMDB (this is our "receiving" process). We can't have our receiving folks create each individual CI, then relate them together, etc., when we're receiving 200 things at a time. There seemed to be something promising in the asset app - "Configurations" - but we have not gotten this to work the way we'd want it to without a ton of effort in modifications. >From our standpoint we won't always want to go through all of the asset processes anyway (again, since we don't use the entire workflow) - so being able to create "systems" as a single entity, each of which create the correct CI's in the CMDB and relate them together would be very handy. We'll be building this ourselves since we have a need for it, but I'd like to hear (or see) anyone else's thoughts on how to accomplish this. We've not implemented our production CMDB yet (soon), but we are converting our existing asset app over, so I'd be interested in anything you may have found in terms of tips, tricks, etc. as well :) My 2ยข, for what it's worth! Thanks, Cindy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
