At Infineon, we have servers in each region (AP,EU,NA), which tickets between the servers, there are "Global Entries" (such as People Information, CTI, Location, etc) and then the separate "ticket" information.
For example we only replicate Incidents / Change Requests if the group condition matches a "global match condition" (Group is global, or group is regionalized doing global support - Example is the 24x7 Lotus Notes team is only located in Bratislava and they utilize only the EU Server) We have had really no issues with DSO however I do have to say: * We use simple Ticket Replication * We do not use Ticket locking. To increase performance, and to ease coding, I have written a "DSO Wrapper & Accelerator" which works very nicely. (IMHO that is :-) ) We also use DSO to synchronize "Configuration Information" between "Production to Test" and "Production to Development" on a periodic basis (usually before a full regression test cycle), which is quite handy :-):-) sure beats the "export / import" business... One other thing we do is that for extended outages (usually data center related), we have 'backup accounts' on the remote servers for the call-centers to use. This way they can still enter the tickets, and when their server becomes available those tickets will replicate back... As the others have mentioned, DSO is a very nice feature, it all depends upon your needs. Possibly if you could share those with us we could directly comment more. <RANT> When will Remedy (whoops BMC) take into consideration [AND $USER$ != "Distributed Server"] in any filter that performs MERGE OPERATIONS??? FORM Prefixing - When will they support a "Server Prefix" AND a "Default Value"... Example: HPD:HelpDesk "default value" = HPD - in order to DSO these properly we must manually update the prefix to "__HPD" where __ is AP,EU,NA <\RANT> Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rem Valenzuela Sent: Wednesday, January 24, 2007 4:50 PM To: [email protected] Subject: Re: DSO - Yes or No We use DSO quite a bit with some good success. But giving an opinion on whether you should use it or not, without knowing anything about how you want to implement it or what you are doing is difficult to do. Rem ________________________________ Date: Wed, 24 Jan 2007 15:54:36 -0500 From: [EMAIL PROTECTED] Subject: DSO - Yes or No To: [email protected] ** All, We are a global organization and are discussing the possible implementation of DSO. Does anyone have an opinion? C Christopher H. Pickering Remedy System Administrator Premiere Global Services, Inc. 100 Tormee Drive Tinton Falls, NJ 07712 732.389.3900 X2411/800.333.0568 X2411 [EMAIL PROTECTED] www.premiereglobal.com <http://www.premiereglobal.com/> <http://www.ptek.com/demos/banners/PGISigBlock.gif> __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Get free, personalized online radio with MSN Radio powered by Pandora. Try it! <http://radio.msn.com> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
