Well, you'll need to do some research on your own, but essentially you'll
want to have some way of moving old, closed tickets out of your main ticket
form and into one that could be used for reporting, with the intent being to
keep the number of records in your main form relatively small (less than
100k, and preferably less than 10k). The old data will rarely be accessed,
but users will insist on being able to get to it anyway, and that's usually
what is done with it.
To accomplish this, you could use DSO, Remedy's new (in v7) archiving
functionality, or workflow of your own. It's not that hard to do, the hard
part is getting the users and the bosses to sign off on what you are going
to do.
Rick
On 1/25/07, Pavan Kumar Av (Consultant) <[EMAIL PROTECTED]> wrote:
**
Hi Rick,
As of now we have no archiving strategy. Let me know how can
we have one and what all it needs.
*Thanks & Regards,*
*Pavan Kumar** AV - [Remedy]**
**HCL - AutoDesk**
**Work: 408 416 0170 Extn: 5576**
**Mobile**: +91 98409 95070*
*Home: +91 44 4359 0919*
*Mail To: [EMAIL PROTECTED]
------------------------------
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Friday, January 26, 2007 4:02 AM
*To:* [email protected]
*Subject:* Re: Reg: Hardware Compactibility
**
That looks quite adequate to me, but at 120k tickets a year, I hope you
have an archiving strategy, or performance even on that hardware will begin
to suffer pretty soon.
--
Rick Cook
Cook Enterprises
253-278-4112
On 1/25/07, *Pavan Kumar** Av (Consultant)* <[EMAIL PROTECTED]>
wrote:
**
Hi List,
As of now my server's are of below configuration. We have gone
live for about two quarters & are working just great. Going forward my
client is expecting ticket load as given below:
Peak License usage: 100
Incident Tickets per year: 120,000
Change tickets per Year: 5,000
Please assist me if the below Hardware configuration with hold good or
not. If yes, then for how long. Also let me know what other parameters I can
look forward to tune my server to avoid any over loading. Thanks in advance
to all.
*Server*
*Windows Version*
*Model*
*CPU*
*Memory*
*Internal Disks*
Web Server
2003 Server
DELL
8 CPU, Intel Xeon 3.16 Ghz
4 GB
Disk0 - 68.24 GB, Disk1 - 136.48 GB
Application Server
2003 Server
DELL
8 CPU, Intel Xeon 3.16 Ghz
4 GB
Disk0 - 68.24 GB, Disk1 - 136.48 GB
Database Server
2003 Server
DELL
8 CPU, Intel Xeon 3.16 Ghz
4 GB
Disk0 - 68.24 GB, Disk1 - 136.48 GB
*Note: **No Clustering or load balancer available as of now.** *
* **Thanks & Regards, *
*Pavan Kumar** AV - [Remedy]**
**HCL - AutoDesk**
**Work: 408 416 0170 Extn: 5576**
**Mobile** : +91 98409 95070*
*Home: +91 44 4359 0919*
*Mail To: [EMAIL PROTECTED]
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