The most useful guides might be:
- IT Service Desk comparison, Gartner Research (May 2003) -- possibly
updated in May 2006
- Asset Portfolio Management comparison, META Group (October 2004) --
summary at
http://www.bmc.com/products/attachments/meta_asset_portfolio_mgmt.pdf
Hope this helps!
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, January 26, 2007 6:26 AM
To: [email protected]
Subject: Re: ITSM - Verses What ?
**
FrontRange ITSM is a strong competitor, if you go by looks and OOB
functionality. Aaaaaand then you install it and begin to look at the guts
of it. When I did, I was never as thankful for Doug's architectural genius.
And while the light customizations can be done as easily there as in Remedy
(maybe even more so), the main language used for the heavy customization is
proprietary, and they have only one person who is fluent in it. In fact, by
design, there is almost no vendor PS to speak of.
You also could not build standalone applications with it.
Do you have that Forrester Wave comparison of ITSM products from a year or
two back? If you don't, email me privately, and I'll shoot you a copy. It
is pretty informative and detailed.
Rick
On 1/26/07, patrick zandi <[EMAIL PROTECTED]> wrote:
**
Just a Quick Question guys,
If you were looking at BMC Remedy ITSM suite.. Is there something else you
would look at as a cost comparison, or functionality comparison.. thanks...
--
Patrick Zandi
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