This the response from BMC: I found this information for an escalation related to defect SW00256768:
Any customer who applies patch 019 or higher to arserver will be unable to perform a IP override during a ARERR 9093, user will receive a ARERR 9350 ?Network protocol/data error when performing data operation. Please contact administrator.?. Fixing this issue will require a extensive amount of backporting from 7.0.1Mid-Tier, engineering will begin work on this effort next week. In the interim customers can take one of the following steps to resolve this issue: - Roll back arserver to patch 018 or - Upgrade just Mid-Tier to 7.0.1 latest patch. or - If a user need to override their IP to work at a new location they will have to first go to their original physical location of their first login and perform a Logout operation, they will then be able to login at the new location. On 1/26/07, Ben Cantatore <[EMAIL PROTECTED]> wrote:
** I've been following this thread because a user didn't logout and got the same exact problem. I'm on version 7.0.1 with all the latest patches, so while I haven't done enough testing, seems to be issue still. Once I get some time to examine this further, I'll post if I have anything useful to contribute. *"Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]>* Sent by: "Action Request System discussion list(ARSList)" < [email protected]> 01/26/2007 02:21 PM Please respond to [email protected] To [email protected] cc Subject Re: Error 9350 ** The only patch for 7.0.1 so far is patch 1. It includes Mid-Tier, Clients, Email, Migrator and Server. The readme files for Mid-Tier or Server didn't mention 9350. However, it might be listed under something else. Michelle ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Sokol, Brian* Sent:* Friday, January 26, 2007 1:04 PM* To:* [EMAIL PROTECTED] Subject:* Re: Error 9350 ** We are on ver 7.0.1. Is there a patch for it. ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso* Sent:* Thursday, January 25, 2007 3:53 PM* To:* [EMAIL PROTECTED] Subject:* Re: Error 9350 ** BMCs solution is to patch up to MidTier p20. Have not had a chance to test his out. On 1/24/07, *Robert Molenda* <* [EMAIL PROTECTED]<[EMAIL PROTECTED]>> wrote: ** Multiple forms & pages cause many issues with this. (can not APP-EXIT!) Normally we only see this, with our users with notebooks that walk around the building, thus changing IP Addresses. IP Address change is what causes the "logged in from another location" message. I assume you do not have multiple people utilizing the same account, so the IP address must change… *Thanks-n-advance* ; *HDT Platform Incident / Problem Manager & Architect* Robert Molenda * IT OS PA* Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 * [EMAIL PROTECTED] <[EMAIL PROTECTED]> Quality begins with your actions. ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto:* [EMAIL PROTECTED] <[email protected]>] *On Behalf Of *Frank Caruso* Sent:* Wednesday, January 24, 2007 7:49 AM* To:* [EMAIL PROTECTED] <[email protected]>* Subject:* Re: Error 9350 ** Adding the ALink to execute a exit action action on window close is not the solution. This will only work if your Web application has only one form. Have either of you opened a ticket with BMC on this issue? On 1/24/07, *Sokol, Brian* <* [EMAIL PROTECTED]<[EMAIL PROTECTED]>> wrote: Perhaps I am misunderstanding this. We are having this same problem. Our user logs are loaded with this error. The problem with the solution below is it closes the window you are using. If I have a user who uses the Support Console and opens one of their Help Desk tickets to update it then their browser of fat client will close when they switch from the Remedy Support Console to the Help Desk. I have this action in an AL and executing on Window Close. Is that correct? I really need a solution for this problem. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:* [EMAIL PROTECTED] <[email protected]>] On Behalf Of CONDREA, Daniel Sent: Wednesday, January 24, 2007 3:27 AM To: [EMAIL PROTECTED] <[email protected]> Subject: Re: Error 9350 Hi All, David Easter - [EMAIL PROTECTED] <[EMAIL PROTECTED]> suggested a very good solution. To avoid 9093 every form should have on close event: PERFORM-ACTION-EXIT-APP In this way when a user closes a BROWSER window the licese is freed on the ARS server. Daniel -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] <[email protected]>] On Behalf Of Frank Caruso Sent: 23 January 2007 23:47 To: [EMAIL PROTECTED] <[email protected]> Subject: Error 9350 Network protocol/data error when performing data operation. (9350) Getting this after a 9093: User is currently logged in ... This is thrown up in the MidTier (Version 6.03.00 patch 015) on Solaris\Sybase ARS(6.03.00 patch 20) You get the 9093 first and then the 9350 regardless of how you answer the 9093. I saw some discussion on this but wasn't clear if there was an actual solution. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at *www.arslist.org*<http://www.arslist.org/>ARSlist:"Where the Answers Are" -- *****DISCLAIMER***** The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *****END OF DISCLAIMER***** ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at *www.arslist.org*<http://www.arslist.org/>ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at *www.arslist.org*<http://www.arslist.org/>ARSlist:"Where the Answers Are" -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified* **www.specificintegration.com * <http://www.specificintegration.com/> 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified* **www.specificintegration.com * <http://www.specificintegration.com/> 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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