Hi Michael,
Thanks for the information. That is what I am also doubtful abt. I
would surely check abt. that.
Rgds.,
Frank
On 1/22/07, Luttmann, Michael W Ctr 21 SCS/SCBBN <
[EMAIL PROTECTED]> wrote:
I would check with your Exchange administrator(s) and make sure that the
Exchange Server is configured to ACCEPT incoming connections via SMTP.
It is disabled by default, I believe.
Michael W. Luttmann
Senior Database Administrator
[EMAIL PROTECTED]
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Developer
Sent: Saturday, January 20, 2007 10:41 AM
To: [email protected]
Subject: Re: Email Notifications not working
**
Hey Carey,
Thanks for the info. I would surely look into the same.
Rgds,
Frank
On 1/20/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
Frank,
Hum... based on the limited info you provided I am not sure
where the
break down is. But here is some information that might help you
figure
it out based on the rest of the data you see in the logs.
( I am only talking about outbound email here. )
What the Email Engine does is login to the ARS sever (using the
application password) and get the Email Config info. Assuming
that
works then it should be able to also read data from the AR
System
Email Messages form. It will use the Email Config info to "do
the
right thing" with messages that are waiting to be sent. ('Send
Message' = "Yes")
If the Email Engine is getting this far and failing to connect
to the
SMTP server then I think you will only see errors in the email
engine
logs. (But you might also see AR System Email Error Log form
entries
too.)
ON the other hand....
If the Email Engine is unable to talk to the ARS server (via the
application password) then it will not even be able to read the
Email
Config form or the "AR System Email Messages" form.
So if that Authentication error is specific to the SMTP server,
then
you likely need to fix the data in the MailBox Config form. (or
maybe
your NT Account has been locked/disabled/password changed?)
If the Authentication error is specific to the Email Engine
login to
ARS, then you need to updates is "application password" in it's
config
file. (See the docs for details.)
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 1/20/07, Remedy Developer < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
> **
> Hi Fred,
> My emaild.sh_log contains "Authentication
failure-Severe". What I would
> like to know first of all is that do we have to specify User
name and
> password in Email Config form for Solaris.
>
> Rgds.,
> Frank
>
> On 1/18/07, Grooms, Frederick W <[EMAIL PROTECTED]>
wrote:
> > **
> >
> > What does your emaild.sh_log have in it? (Usually located
in <Email
> engine install dir>/Logs )
> >
> > Fred
> >
> > ________________________________
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected] ] On Behalf Of Remedy Developer
> > Sent: Thursday, January 18, 2007 11:04 AM
> > To: [email protected]
> > Subject: Email Notifications not working
> >
> > Hi All,
> > My environment is as follows:
> > ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with
Oracle 9i
> database and Email Engine 6.3. My exchange server is Microsoft
Exchange and
> for outgoing the protocol is SMTP relay with outgoing port as
25. I do not
> have SSL enabled.
> > I am providing the username and password of the user that I
am trying to
> send the email to in Email configuration form and I have the
same user
> configured in my User form with the same Email Address.
> >
> > My Email configuration form is configured correctly and when
I try sending
> email from Email Messages form, it says "Yes" instead of
"Sent". I do not
> have any clue as to why the notification is not going. Kindly
help.
> >
> > Rgds.,
> > Frank
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