I bet you're right about that, Roger. I agree that they didn't anticipate that so many customers would see ITSM 7 and say "mmmm...not so much - we'll stick with v6." If they had asked the customers or consultants, we could have told them that would happen. More BMC arrogance, in thinking they knew how to deal with the Remedy customer base? Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, January 30, 2007 8:59 AM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I think it is due to the fact that since they decided to re-design the whole thing and did not anticipate having it work with 6 that they left out datapoints and workflow logic that 6 uses and now they have to re-invent the wheel. I would think that the Remedy Sales holdovers would have suggested that CMDB 2 work with ITSM 6 to ease the transition however we all know that there are very few legacy Remedy Sales staff left. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Tue, 30 Jan 2007 11:25 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I know what they did, Roger. I'm just not sure why it's taking so long for them to tell us how to do the conversion/mapping. Rick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, January 29, 2007 3:57 PM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** They did a complete re-design of the data structure and changed some form names as well as adding BMC_People. Now they have to come up with a way that ITSM 6 can work with CMDB 2.0.X -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 29 Jan 2007 5:23 PM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** It certainly does seem to be taking an inordinate amount of time. It's been months since it was most recently promised. How long does it take to create export/import maps and procedures for two sets of data tables for products which they created? I'm no longer believing anything I'm told on this until I see it. Rick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) Sent: Monday, January 29, 2007 1:48 PM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** At UserWorld, several of us were told the same thing - that is "BMC is taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1". It was quite a popular topic at the time, but BUW was around 5 - 6 months ago right? It has been in progress for an incredibly long time now...... _____ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Thursday, 25 January 2007 2:58 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** CMDB 2.0 with ITSM 6.0 is not officially supported. As mentioned, BMC is currently taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. I do not have an expected date for when this will be completed - only the information that it is currently in progress. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, January 24, 2007 7:37 AM To: [email protected] Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I have not seen anything either from BMC Support or on the list officially supporting it. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 24 Jan 2007 10:21 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Thanks. So are you saying that it is not officially supported? I have already installed CMDB 2. Now I need to install HD 6.0 >From: Roger Justice <[EMAIL PROTECTED]> >Reply-To: [email protected] >To: [email protected] >Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? >Date: Wed, 24 Jan 2007 09:50:03 -0500 > >There are 2 questions: >1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x >2. CMDB new install with ITSM 6.X > >A lot of information has been passed through the list the only problem is >BMC has not officially released the patch needed to do either of the above. > > >-----Original Message----- >From: [EMAIL PROTECTED] >To: [email protected] >Sent: Wed, 24 Jan 2007 9:45 AM >Subject: CMDB 2.01 supported with Helpdesk 6.0 Application? > > >All, > >I know this question has been asked a few months ago and I think I know the >anwer, but wanted to make sure. > >Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application? >The compatibility matrix only lists CMDB 1.1, but I want to verify this. > >We have already installed CMDB 2 and I am thinking we might have to >uninstall and install CMDB 1.1 before installing HD 6.0. > >Thanks, > >Jackson >Remedy Administrator > >_________________________________________________________________ >Search for grocery stores. Find gratitude. 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