Either it is cleaning day, or the nightly escalation finally triggered
:~0

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Tuesday, January 30, 2007 11:13 AM
To: [email protected]
Subject: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

hah,
Today must be queue clearing day. I got the same thing on a ticket I
opened on the 19th that hasn't been touched. 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, January 30, 2007 9:12 AM
To: [email protected]
Subject: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)


Amen!

You're preaching to the chior brother.

Ben

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: [email protected]
Subject: OT: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

I love these ticket updates from support.

The ticket is still in "New" status (having been submitted 01/18/07) and

there are no updates (other than my original submission) except the 
following message:


BMC Customer Support <[EMAIL PROTECTED]> wrote on 01/30/2007 
07:44:05 AM:

> Dear Tony,
> 
> Has your problem (ISSXXXXXXXX) been resolved? Please notify us so we 
> can close your issue or continue helping you.
> 
> Regards,
> <snip>
> BMC Customer Support


"Continue" helping me?  How about "start" helping me.  Oh, well, 
nevermind; not worth the trouble.  JUST close it.  Not like I needed
help 
or anything.

*grr*

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