Hi, Nathan: I see that your patch level for ARS 6.3 is 17. What patch level is your Mid-Tier 6.3? We use to see this error on older patch versions of Mid-Tier 6.3. I distinctly remember receiving this in random places on Mid-Tier 6.3 Patch 5 and 13, even with an Administrator log on. I have to admit that we haven't seen it since moving to Mid-Tier 7.0.0 Patch 1 (prod), nor Mid-Tier 7.0.01 Patch 1 in dev. I also don't remember seeing it on Mid-Tier 6.3 P17. Hope that helps, Michelle
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Foy, Nathan Sent: Tuesday, January 30, 2007 9:08 PM To: [email protected] Subject: Mid-Tier error (ARERR 9351) ** Anyone have any suggestions on how we can fix this error ARERR 9351 on the mid-tier? Users are getting this error when attempting to open/view an existing request from the Requester or Support Consoles. They select a request from the table and hit <Enter> or click on View button to open request. An error pops up stating "Unable to setup data connection which is preventing the application from working correctly. (ARERR 9351)". When you click on Ok, the error box disappears and the screen remains blank until you hit the Back arrow. The same user can successfully open the request from the client Requester tool. This is only happening on the mid-tier client. If you give the user Administrator permissions, the request(s) open from the mid-tier just fine....without the error. Remove Administrator permissions and the error returns. I ran the logs and found the log stopped at the <break> below....when it popped the error. Successfully opening a request continues past the break below and opens the request. ActiveLink: RR:RHR-cmdMyRequestDetails2 True actions: action 0 ARACTOpenQueryWindow(etnmem2ap17, HPD:HelpDesk, Requester-ReadOnly, Current, 4, [object Object], 1, [object Object], 0,null,null) EVENT: WindowClose ActiveLink: RR:RHR-OnClose True actions: action 0 ARACTProcess("SET-CHANGE-FLAG 0", 1) Process: SET-CHANGE-FLAG <--------------------------------------------- <break> ------------------------------------> Field_ExpandDefaultValues() Action:NewSearch ARStateChange NONE -> QUERY EventClearFields() EVENT: WindowOpen Field_Defaults(0,1,0) The event seems to fail while attempting to open/expand the HPD:HelpDesk form. Server enviornment ARS 6.03 Patch 17 MT 6.03 Help Desk 5.6 Windows 2003 SQL Server Client environment Windows XP Service Pack 2 IE 6.0.2900.2180 Any ideas on how we can address this problem? Nathan Foy Senior Remedy Administrator The ServiceMaster Company, Inc 889 Ridge Lake Blvd, C2-1150 Memphis, TN 38120 Tel: (901) 597-7744 Fax: (901) 537-1726 CONFIDENTIALITY NOTICE: the information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or if you received this message in error, then any direct or indirect disclosure, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the ServiceMaster Help Desk immediately by calling (866) 597-4321 and by sending a return e-mail; delete this message; and destroy all copies, including attachments. Thank you. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
