This was what I was looking for, found it today in the Release Notes 700 guide:
Keeping settings from pre-6.3 BMC Remedy User Although upgrading BMC Remedy User is not supported, you can keep your old settings from pre-6.3 versions of the tool. * To keep your server lists, saved searches, and reports 1. Do not uninstall the pre-6.3 BMC Remedy User. 2. Install the new BMC Remedy User tool into a different directory from your pre-6.3 tool. 3. Uninstall the pre-6.3 BMC Remedy User. The current BMC Remedy User installer will copy your settings from the old pre-6.3 directory to the new directory. This way you can keep your server lists, saved searches, and reports. Kind regards, Michiel On 1/26/07, Pavan Kumar Av (Consultant) <[EMAIL PROTECTED]> wrote:
** You can try to install the new user tool in different directory, this generally helps as this avoids installation problem and also this can be done widely in all networked PC's at one stretch. Thanks & Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Friday, January 26, 2007 5:29 PM To: [email protected] Subject: Re: Remedy Client Uninstaller? I believe this is mentioned in the instructions. You should just check in your procedures wheter or not there is a 5.x client installed and then uninstall that, before you install 7. -- Michiel On 1/25/07, Stephen Lumini <[EMAIL PROTECTED]> wrote: > ** > Hey all, > > Anyone ever come across a Universal Uninstaller? We have a number of users > still using the 5.1.2 user tool and plan to upgrade them to 7.0.1. However, > when they use the 7 client.exe file, it does not uninstall the 5.1.2 client > at all. > > As this is may be a manual process, we want to make sure it's as easy as
> possible for the users. > > Later > Stephen > > ________________________________ > Make free worldwide PC-to-PC calls. Try the new Yahoo! Canada Messenger with > Voice __20060125_______________________This posting was > submitted with HTML in it___ > >
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