Hi everyone, I ran into a similar issue with the new midtier 7.0.1 p1. We use a small script and I had to now include the following: <!-- Specify path to timezone finder - remedy will error if not passed correctly --> <script src="<%=request.getContextPath()%>/shared/TimezoneFinder.js" defer=1></script> Along with : <input type="hidden" name="timezone" value=""> Otherwise, I received ARERR 9315 internal error when logging into the midtier. You can copy these from the default login.jsp provided from midtier install. HTH (AR6.3p20, W2k3 - MT7.0.1p1, SQL2k) Anthony Remedy Analyst, Application Services From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, January 31, 2007 1:13 PM To: [email protected] Subject: Re: ITSM 7 MidTier Install ** That appears to have fixed another problem we were having with SSO and Patch20. However, we do not use the Preference form. Is there another work around? On 1/31/07, Roney Samuel Varghese <[EMAIL PROTECTED]> wrote: ** Dear Frank, Do you get a message on the status bar which says user unable to load userdata.js ? If you do then to resolve this you need to have an AR System User Preference entry setup with the correct Timezone set for each user. Hope this helps.
Regards, Roney Samuel Varghese On 1/30/07, Frank Caruso < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: We are running ARS 6.03 p20 on Solaris and the MidTier is running on LINUX with Apache and Tomcat I seemed to have been able to install midTier 7 Patch1. I can get the login page to appear but then the next pages are all blank, with the NO source code. Any thoughts? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
