Hello everyone:
Here is the situation:
ITSM Service Desk 7.X (Incident/Problem)
CMDB 2.0.1
MidTier 7.0.1 with ServletExec / IIS
Windows 2K03
Localized Views for French/English
As you may have seen from previous postings to the list,
the only method of obtaining acceptable performance from
the mid-tier upon initial use is to configure the
"prefetch" using the prefetchConfig.xml file on the
server. However, given that we are "localized"
(French/English) and have different types of users
(permissions) accessing the application (each user type is
cached separately by mid-tier), it has made this file
extremely difficult to create, maintain, and debug. I've
referenced the presentation given at RUG as well as the
prefetch7.0.doc that support provides... but to no avail.
Also... upon initial startup... it currently takes 45
minutes for the midtier to cache all the necessary forms
for my server... affecting my end user performance and my
ability to efficiently test/debug if I've got my
prefetchConfig.xml file correct....
I can see this being an acceptable solution for a small
application that uses 20 or so forms. But for the ITSM
suite, this has become an exercise in frustration! Has
anybody else gotten this prefetch thing to work in an
acceptable fashion for the ITSM suite of products? If so,
can you send me your prefetchConfig.xml file off the list?
At this point, I'm thinking about pointing everyone to
use the User Tool vs. the MidTier.... unless I can get
this solved. As most people have pointed out on the list,
support doesn't seem to be much help on this feature
either.
Thanks a bunch..
Terry
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