Many have 2 or 3 environments such as Development and Production or Development, QA, and Production..
So you can save each environment that is a member of that contract on the support site and when raising a ticket associate the particular environment you are facing an issue with... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Candace DeCou <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, January 31, 2007 3:54:14 PM Subject: Re: Tips for dealing with Remedy's new support site ** Thanks Christopher I wasnt aware of the advantages of customizing the product list under documentation but will certainly do so now. However, I do have my product list for all my servers and applications customized in the Support section for submission of tickets, but whenever I do submit a ticket they always come back and ask me what my environment is so, are they just not paying attention to that or ?? Does anyone know? I always have to duplicate what I have already set up in the product list. Just my rag for the day sorry. J Candace From: Action Request System discussion list(ARSList) [mailto: [email protected] ] On Behalf Of strauss Sent: Wednesday, January 31, 2007 8:41 AM To: [email protected] Subject: Re: Tips for dealing with Remedy's new support site I have found that it is worth the initial effort to go ahead and define your products list, since it saves an awful lot of time later when you avoid scrolling through pages of BMC products to find yours. It is even more useful to define your custom product list under documentation, a separate process, after which you get regular email updates with direct links to the pdf files as new release notes, technical bulletins, and other documents are released. IMHO, that is by far the best feature of the new supportweb. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto: [email protected] ] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, January 31, 2007 10:18 AM To: [email protected] Subject: Re: Tips for dealing with Remedy's new support site ** Another related tip, I noticed when submitting a new issue, the Product* field is read-only when first attempting to add information. This forces one to select from the attached menu. The work-around for this is to select from the field to the right and select "All Products". This appears to enable the Products field. At this point, you can a product name and select from the menu and only those items matching %product% will appear in the Product* menu. Thanks, Michelle From: Action Request System discussion list(ARSList) [mailto: [email protected] ] On Behalf Of Joseph Kubasek Sent: Wednesday, January 31, 2007 9:57 AM To: [email protected] Subject: Tips for dealing with Remedy's new support site ** Here is a few of things I stumbled over that may reduce your frustration level in using the new support site. * When you are defining "My Product List", if you first enter a string in the 'Product Name' field, then the menu only returns items that contain that string. * The search is case insensitive. * "BMC Remedy AR System Server" is for version 7+. * "Remedy AR System Server" is for version 6.0 and 6.0.3. -- Joseph Kubasek Office of Information Technology The Ohio State University __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. 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